The Environmental Policy and commitment of the PRINCESS SUN, owned by I & E Chatzilazarou SA, a member of Hatzilazarou Group-H Hotels Collection is focused on its respect for the environment, by protecting it from the impacts of its activities. For this purpose, an Environmental Management System has been established, implemented and maintained, according to the requirements of ISO 14001:2015, which is continuously improved for its performance and effectiveness.
Specifically, in this context, our company is committed to:
The Management of the company has appointed its representative for the Environmental Management the Integrated System Management Representative, Mr. Panayotis Hatzilazarou, who has the authority and responsibility to implement and maintain the Environmental Management System, as well as to coordinate the Environmental Management Team. In this context, he reports to the Top Management regarding the performance of the EMS, including appropriate suggestions for its continual improvement.
Approval: Panayotis Hatzilazarou
For the Top Management of hotel PRINCESS SUN, owned by I & E Chatzilazarou SA, a member of Hatzilazarou Group-H Hotels Collection, the protection of the customers’ health is paramount and an important component of this, ensuring all parameters for the preparation and distribution of safe food
This policy is implemented by systematic analysis, recognition, evaluation and control of the related risks through the development and implementation of a Management System of Food Safety in accordance with the standard ISO 22000:2005 in all phases from the procurement, the delivery, the storage, the processing up to the food supply in the food departments of the facility, taking into account the national and European law, the modern scientific data of national and international bibliography, the bilaterally agreed customer requirements for food safety and any other relevant guidelines. Emphasis is given to the formulation and monitoring, appropriate communication channels, both inside the company and with suppliers, partners, customers, competent bodies and authorities on matters related to safety of managed food.
The company’s Management is committed to ensure implementation and compliance with the specified principles of food safety system at all levels of organization, the continuous improvement of effectiveness of the applied system and provides all the resources necessary to achieve the goals of this policy.
The appointed Coordinator of the Food Safety Team has the responsibility of ensuring consistent implementation and effectiveness of the system.
In pursuit of this policy, our company:
Measurable objectives are established for food safety that are reviewed for their suitability at regular intervals by the Management.
This policy is reviewed for its suitability on an annual basis, notified and implemented at all levels of organization of the business.
Approval: Panayiotis Hatzilazarou
The Management of the PRINCESS SUN Hotel, owned by I & E Chatzilazarou SA, a member of Hatzilazarou Group-H Hotels Collection aims at the comprehensive satisfaction of our customers, through the provision of high quality standards and the continuous improvement of our internal applied processes.
Our defining goals include the professionalism that characterizes our relations with customers and partners, the dedicated application of personal data protection regulations, the quality and competency of our human and other resources and our operational procedures.
The Hotel provides services in the following: 1) Reservations, reception and accommodation 2) Housekeeping 3) Food and Beverage 4) Entertainment and Wellbeing and 5) Retail commerce at the Mini Market.
In all these areas we apply a Quality Management System (QMS), based on the international standard ISO 9001:2015, which has been structured around Customers as our central axis. Our wish is to surpass the expectations of our guests and to create memorable experiences, satisfying the needs of the modern tourist, while also ensuring a high value for money.
The needs and expectations of other interested parties, our supplies, the local community, the monitoring authorities etc., are also particularly important for our company and are actively included in the planning of all the relevant operations.
The holistic approach on quality by our Hotel integrates, as well, the application of Food Safety and Environmental Management Systems, according to the ISO 22000 and ISO 14001 standards respectively.
Our specific aims are:
The means to achieving our aims are:
We establish measurable quality goals, which are regularly (at least annually) revised by the Management as to their appropriateness. The Management is responsible for the effective implementation of the Quality Assurance System, the provision of the necessary resources, following the legal and regulatory requirements and the requirements that arise from the interested parties, the continuous improvement of the Quality Management System and calls all partners, suppliers, staff and recipients of the services of the Hotel to support its effort and contribute accordingly to the achievements of its specified goals, based on the present framework.
The present is at the disposal of all relevant interested parties and is communicated with every appropriate means.
Approval: Panayiotis Chatzilazarou, Representative of the Board